Yourfire: Feedback on the implementation of Odoo

We had the opportunity to speak with Virginie, a representative from YourFire, a company specializing in the sale, installation, and maintenance of heating systems such as wood stoves, electric stoves, gas stoves, and bioethanol stoves. With three stores located in Wallonia – in Bastogne, Mons, and Clervaux – the company has positioned itself as a key player in its sector for over ten years. 

Before the integration of Odoo, the company was using an outdated ERP that was unintuitive and decentralized. As Virginie explains, this system required several additional tools for accounting, scheduling, and order management. This fragmentation led to time losses and increased complexity in daily processes. 

Faced with these limitations, the leader of YourFire, Mr. Jadot, discovered Odoo through social media and recommendations. Attracted by the promise of a complete and intuitive ERP, he quickly took the initiative to switch to this solution by working with a competent integrator. 

The integration of Odoo took place in several phases : 

1. July 2023 : First modules deployed The Sales, Purchases, and Inventory modules were the first to be implemented. This allowed for the centralization of purchase orders and customer invoicing management.​ 
2. January 2024 : Scheduling and Accounting The company integrated the On-site Service application to schedule interventions, as well as accounting to replace the old software. This transition marked a turning point by further centralizing operations.​ 
3. Websites : Simplified management Finally, the website was migrated to Odoo, allowing the company to manage its content autonomously and efficiently.​ 

While the implementation brought many benefits, Virginie does not hide the fact that the transition was difficult at first, mainly due to the habits ingrained in the employees. 'Changing systems after several years is always a challenge. Some employees struggled to adapt, but thanks to quality support, we were able to overcome these obstacles,' she explains.  

The centralization of tools has significantly simplified processes. Virginie highlights several major benefits : 

• Time savings : Data is directly linked between sales, scheduling, and invoicing, eliminating the need to use multiple software.​ 
• Increased autonomy : Website management is now internalized, providing greater responsiveness.​ 
• Simplicity : Everything is accessible in a single system, reducing errors and unnecessary handling.​ 

Despite some lingering habits from the old system, the team clearly sees an improvement in its daily efficiency. 

Virginie also emphasizes the importance of good support in a project of this scale. Anouck, a business analyst at Nalios, played a key role by responding quickly and effectively to all questions. 'We received excellent support. Even after the integration, we know we can rely on them if needed,' she confides. 

Today, all employees use Odoo. Virginie, who has become the Single Point of Contact for the tool, is now the internal reference for any adjustments or issues related to the ERP.